Refund & Cancellation Policy

DeskHub247 is an online subscription service that lets businesses build and publish an AI enquiry assistant. It is not a physical product. You can set up and test privately without paying, and subscription charges start only when you complete a paid checkout.

The standard plan is advertised at £39.99 per 30 days, plus applicable taxes. Valid introductory discounts apply only as shown at checkout. Payments and renewals are handled through Whop. Check the final amount, currency, next billing date and any additional terms displayed before paying.

You can stop future recurring charges using the subscription-management link in your DeskHub247 dashboard or the Whop subscription controls. Cancel before the next renewal date. Cancelling normally prevents subsequent renewals but does not itself reverse an already completed payment. Access after cancellation depends on the paid period and checkout terms.

We will review requests involving duplicate charges, payments taken in error, failure to provide paid access, or a significant verified technical fault that we cannot reasonably resolve. For faster review, contact us within seven days where possible. This request window does not override any statutory cancellation or refund rights that apply to you.

Because the service can be tested before subscribing, a change of mind after the service has been made available does not automatically entitle a business customer to a refund. This does not affect rights you cannot lawfully waive. Any consumer cancellation rights that apply to a particular purchase must be respected.

Email info@gptelevate.com with the account email, date of charge, amount and a short explanation of the issue. Do not send card numbers, passwords or sensitive payment credentials. We will investigate the request and, if accepted, coordinate the refund through the payment provider to the original payment method where possible.

Refund processing times depend in part on the payment provider and your bank. This policy applies alongside the Terms of Service and checkout disclosures, and it does not exclude protections under applicable law. For questions or cancellation support, contact info@gptelevate.com.